Glean
AI Success Manager, West
$140K–$200K
Mountain View, CA +1 · Manager · Full-time · Posted May 15, 2026
- Location
- Mountain View, CA
San Francisco, California, United States - Experience
- 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strategy Consulting or Value Consulting.
About the job
Own the customer journey for strategic and enterprise accounts, helping customers deploy Glean, drive adoption, and achieve measurable business outcomes with AI.
What you'll do
- Build customer relationships, identify and prioritize AI use cases, and create roadmaps with owners, milestones, and success measures.
- Lead deployment readiness and end-to-end deployment, including rollout, change management, adoption, and production support.
- Measure value and adoption, lead Executive Business Reviews, and identify opportunities to expand successful use cases.
What they ask for
- 6+ years in enterprise AI or technology transformation roles, including one or more of the listed customer success, consulting, or technical roles.
- Experience advising executives and business leaders at large or complex companies.
- Track record taking customers from an undefined opportunity through use case, deployment, adoption, and measurable results.
- Strong technical ability and consulting and communication skills, including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
Pay
$140,000-$200,000 USD annually (OTE)
Tools
APIs, SDKs
AI focus
Help customers identify, deploy, adopt, and measure AI-powered use cases, including prompting and agent building in partnership with AI Outcomes Managers.
Model-written summary · the original posting is authoritative