Glean
Customer Advocacy Manager
$139K–$149K
San Francisco, CA +2 · Manager · Full-time · Posted Oct 21, 2024
- Location
- San Francisco, CA
Mountain View, California, United States
San Francisco, California, United States - Experience
- 4+ years in one of the stated fields.
About the job
Build Glean’s customer advocacy program by turning customer outcomes into references, stories, event participation, reviews, and reusable marketing proof.
What you'll do
- Manage reference requests, customer approvals, referenceability, and logo rights.
- Coordinate customer stories, interviews, content production, events, speakers, review campaigns, and customer recognition programs.
- Maintain advocacy systems and develop workflows, templates, playbooks, governance, and automation.
What they ask for
- 4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
- Strong project coordination, organization, and attention to detail across multi-stakeholder projects.
- Strong interviewing and writing skills; able to create clear, outcome-driven narratives.
- Confident, concise communication with internal and customer stakeholders; fluency with Google Workspace, Salesforce, and project tools such as Asana.
Nice to have
- Experience with customer reference desks or champion communities, and coordinating speakers, programs, webinars, conferences, or events.
- Experience producing customer content or review campaigns; program analytics, workflow automation, AI-powered tools, or familiarity with enterprise AI and AI agents.
Pay
USD 139,000 - USD 149,000 annually (base salary)
Tools
Google Workspace, Salesforce, Asana
AI focus
Preferred experience includes AI-powered tools and familiarity with enterprise AI and AI agents. The interview includes a brief AI-focused exercise or discussion about using AI to drive impact in the role.
Model-written summary · the original posting is authoritative