Glean
Customer Advocacy Manager
$139K–$149K
Mountain View, CA +2 · Manager · Full-time · Posted Oct 13, 2026
- Location
- Mountain View, CA
Mountain View, California, United States
San Francisco, California, United States - Experience
- 4+ years in one of the listed B2B SaaS fields.
About the job
Build Glean’s customer advocacy program by turning customer outcomes into references, stories, event participation, reviews, and reusable marketing proof.
What you'll do
- Manage reference requests, approvals, referenceability, and logo rights, coordinating with customer communications and Legal.
- Coordinate production of customer stories and content, including interviews, drafts, approvals, vendors, and publication hand-offs.
- Recruit and prepare customer speakers, run review and recognition programs, and maintain advocacy systems, workflows, and playbooks.
What they ask for
- 4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
- Excellent project coordination, organization, and attention to detail across multi-stakeholder projects.
- Strong interviewing and writing skills; able to create clear, outcome-driven narratives.
- Tool fluency with Google Workspace, Salesforce, project tools such as Asana, and spreadsheets.
Nice to have
- Experience with customer reference desks or champion communities, and coordinating speakers, executive programs, webinars, conferences, or events.
- Experience producing customer content or review campaigns; program analytics, CRM reporting, workflow automation, AI-powered tools, or familiarity with enterprise AI and AI agents.
Pay
USD 139,000 - USD 149,000 annually (base salary)
Tools
Google Workspace, Salesforce, Asana
AI focus
The role may use AI-powered tools and involves familiarity with enterprise AI and AI agents as a preferred qualification. The interview includes an AI-focused exercise or discussion about using AI to drive impact in the role.
Model-written summary · the original posting is authoritative