Glean
Designated Technical Support Engineer
$120K–$190K
Mountain View, CA +3 · Remote · Full-time · Posted Sep 17, 2026
- Location
- Mountain View, CA
San Francisco, CA
Mountain View, California, United States
Remote - US
About the job
Provides dedicated proactive and reactive technical support to assigned Glean customers, troubleshooting issues and helping them configure and use the product.
What you'll do
- Prioritize, troubleshoot, resolve, and follow through on customer issues; communicate updates and coordinate responses to alerts.
- Meet regularly with customers, maintain runbooks and knowledge articles, and assist with configuration and product education.
- Coordinate with internal teams and customers to execute remediation plans and improve support processes and products.
What they ask for
- Technical troubleshooting skills, including root-cause analysis and debugging application logs, stack traces, and browser trace files.
- Experience in at least one of Customer Solutions Engineering, Support Engineering, or Professional Services.
- Hands-on experience with search technologies, knowledge technologies, or SaaS-based system integrations; cloud experience with Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
- Experience troubleshooting REST API issues; working experience with SSO, SAML, OAuth, and network troubleshooting.
Nice to have
- Knowledge of SQL/database, Basic Kubernetes, or Intermediate/Advanced Linux; experience using Github, Jira & Confluence.
- Basic knowledge of LLM’s and how GPT works.
Pay
USD $120,000 - $190,000 annually (base salary)
Tools
Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, REST API, SSO, SAML, OAuth, Kubernetes
AI focus
Supports customers using Glean’s AI knowledge assistant and product features; the posting also notes an AI-focused interview exercise or discussion, and lists basic LLM and GPT knowledge as a nice-to-have.
Model-written summary · the original posting is authoritative