Glean
Designated Technical Support Engineer
$125K–$164K
Nashville, TN +2 · Full-time · Posted Sep 24, 2026
- Location
- Nashville, TN
Nashville, Tennessee, United States
New York, NY - Experience
- No years specified.
About the job
Provides dedicated proactive and reactive technical support to assigned Glean customers, troubleshooting issues and helping them configure and use the product.
What you'll do
- Prioritize, troubleshoot, resolve, and follow through on customer issues; coordinate alerts and remediation plans.
- Meet regularly with customers, provide updates and guidance, and maintain customer-specific runbooks and knowledge articles.
- Coordinate with internal teams and customers to improve support processes, product experience, and service efficiency.
What they ask for
- Technical troubleshooting skills, including root-cause analysis and debugging application logs, stack traces, and browser trace files.
- Experience in Customer Solutions Engineering, Support Engineering, or Professional Services.
- Hands-on experience with Search technologies, Knowledge technologies, or SaaS-based system integrations; plus experience with Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
- Experience troubleshooting REST API issues; working experience with SSO, SAML, OAuth, and network troubleshooting.
Nice to have
- Knowledge of SQL/database, Basic Kubernetes, or Intermediate/Advanced Linux; experience using Github, Jira & Confluence.
- Basic knowledge of LLM’s and how GPT works.
Pay
$125,000 - $164,000 USD annually (base salary)
Tools
Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, REST API, SSO, SAML, OAuth, SQL/database
AI focus
The role supports Glean’s AI-powered knowledge product and prefers basic knowledge of LLMs and how GPT works. The interview includes an AI-focused exercise or discussion.
Model-written summary · the original posting is authoritative