Glean
Designated Technical Support Engineer
$143K–$190K
New York, NY +1 · Full-time · Posted Sep 22, 2026
- Location
- New York, NY
Nashville, Tennessee, United States
About the job
Provides proactive and reactive technical support to designated Glean customers, troubleshooting issues, coordinating resolutions, and improving customer support.
What you'll do
- Prioritize, troubleshoot, resolve, and follow through on customer issues, including alerts and system-health concerns.
- Meet with assigned customers, communicate updates, and maintain customer-specific runbooks and knowledge articles.
- Help customers configure content sources and product features, and coordinate with internal teams on support and product improvements.
What they ask for
- Technical troubleshooting, including root-cause analysis and debugging logs, stack traces, and browser trace files.
- Experience in Customer Solutions Engineering, Support Engineering, or Professional Services.
- Hands-on experience with Search technologies, Knowledge technologies, or SaaS-based system integrations; and cloud experience with Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
- REST API troubleshooting; working experience with SSO, SAML, OAuth, and network troubleshooting; ability to document issues.
Nice to have
- Knowledge of SQL/database, Basic Kubernetes, or Intermediate/Advanced Linux; experience using Github, Jira & Confluence.
- Basic knowledge of LLM’s and how GPT works.
Pay
USD 143,000 - 190,000 annually (base salary)
Tools
Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, REST API, SSO, SAML, OAuth, Kubernetes
AI focus
The role supports Glean’s AI knowledge assistant and includes educating customers on product features. Candidates should have basic knowledge of LLMs and GPT; the interview includes an AI-focused exercise or discussion.
Model-written summary · the original posting is authoritative