Glean
Designated Technical Support Engineer, Ops
$120K–$175K
Mountain View, CA +1 · Full-time · Posted May 12, 2026
- Location
- Mountain View, CA
Mountain View, California, United States - Experience
- 5+ years in CX Operations, Revenue Operations, or related GTM operations roles; ideally in B2B SaaS.
About the job
Improves Support operations by analyzing performance, managing AI-powered support tools, and leading process and productivity initiatives.
What you'll do
- Define Support metrics, build dashboards, and share performance insights with Support and CX leadership.
- Own and improve AI support tools and automations, including monitoring, experiments, and cross-functional launches.
- Lead operational projects, experiments, workflow improvements, and documentation for Support processes and tools.
What they ask for
- 5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS.
- Track record of building or materially improving CS systems and processes and demonstrating measurable impact on retention, expansion, or health.
- Strong understanding of key post-sales metrics and leading indicators.
- Experience in high-growth or startup environments.
Nice to have
- Proficiency with SQL and at least one BI platform.
- Experience designing or operating support automations and AI agents.
Pay
$120,000 - 175,000 annually (base salary)
Tools
Sigma, Looker, Tableau, SQL, Metabase, Fin, Glean agents, Zendesk bots
AI focus
Operational ownership and improvement of AI-powered Support tools and agents, including experiments, monitoring, guardrails, and launching AI use cases such as intelligent routing and auto-tagging.
Model-written summary · the original posting is authoritative