Global Lending Services
Call Center Manager
Greenville, South Carolina · On-site · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 3+ years of leadership or supervisory experience.
- Education
- Bachelor's degree required.
About the job
Leads a call center team, coaching employees and using operational data to meet performance, quality, and service goals while improving processes and ensuring compliance.
What you'll do
- Lead, coach, and develop a team; conduct coaching sessions, call reviews, and performance discussions.
- Monitor reports, call activity, and operational metrics; handle escalated customer situations and resolve issues.
- Improve workflows and operational efficiency, partner with internal teams and vendors, and ensure compliance with policies and regulations.
What they ask for
- Bachelor's degree.
- 3+ years of leadership or supervisory experience.
- Strong coaching, employee development, and performance management skills.
- Strong analytical, problem-solving, decision-making, communication, and organizational skills; proficiency with Microsoft Office and other business systems.
Nice to have
- Experience in collections, consumer lending, auto finance, call center operations, or financial services.
Tools
Microsoft Office
Model-written summary · the original posting is authoritative