Customer Service Coordinator, Loan Admin

What you'll do

• Handle customer disputes, total loss claims, and bankruptcy-related processes; make outbound calls to customers and third parties.
• Suggest process and customer-experience improvements, assist with training new associates, and collaborate on departmental tasks.
• Cross-train, support special projects, and perform other assigned work.

What they ask for

• High school diploma or equivalent.
• At least one year of experience in a relevant customer service role.
• Strong interpersonal, oral and written communication, organization, multitasking, and computer skills, including working knowledge of Microsoft Office.
• Ability to handle sensitive information, meet time-sensitive deadlines, and adapt to a fast-paced, changing environment.

Nice to have

• Automotive industry experience.

Tools

Microsoft Office