Global Lending Services
Escalations Coordinator
Greenville, South Carolina · On-site · Full-time · Posted Oct 26, 2026
- Experience
- Minimum of one year of customer service experience required.
- Education
- High school diploma or equivalent required.
About the job
Handles complex, escalated auto-loan customer cases, resolves issues, and supports frontline associates to improve customer experience.
What you'll do
- Take ownership of customer escalations, explain loan details, and resolve issues while following company policies.
- Identify, resolve, track, and report escalation root causes and customer-experience trends; maintain electronic records.
- Provide real-time support to frontline associates and help deliver training on system enhancements or customer-experience strategies.
What they ask for
- High school diploma or equivalent.
- At least one year of customer service experience.
- Strong verbal and written communication, interpersonal, critical-thinking, problem-solving, and decision-making skills.
- Proficient computer skills, including working knowledge of Microsoft Office, with strong organization and attention to detail.
Nice to have
- Customer service experience in the consumer finance industry.
Tools
Microsoft Office
Model-written summary · the original posting is authoritative