Global Lending Services
Senior Customer Service Manager
Greenville, South Carolina · On-site · Manager · Full-time · Posted Oct 28, 2026
- Experience
- Five years in auto finance operations or a similar industry; three years building and leading teams and managers.
- Education
- Bachelor’s degree required; qualifying internal Specialist (S2) candidates may be considered based on commensurate GLS experience and sustained top performance.
- Visa sponsorship
- GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.
About the job
Leads an assigned customer service operations team, manages performance and workflows, and helps set and execute strategy to meet business goals and service expectations.
What you'll do
- Build, manage, and develop the operational team, including staffing, coaching, performance management, and scheduling.
- Monitor productivity, service quality, and objectives; improve processes and customer experience by working with Information Technology and Analytics teams.
- Develop and execute team strategy, procedures, and workflows to meet business goals and service expectations.
What they ask for
- Bachelor’s degree; internal Specialist (S2) candidates with commensurate GLS experience and sustained top performance may be considered.
- At least five years of experience in auto finance operations or a similar industry.
- At least three years of experience building and leading teams and managers, including hiring, developing, and motivating people.
- Strong critical thinking, communication, interpersonal, organizational, and computer skills; demonstrated ability to improve processes and lead teams.
Tools
internet, standard business applications
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