Global Lending Services
Service Desk Manager
Greenville, South Carolina · On-site · Manager · Full-time · Posted Sep 18, 2026
- Experience
- Minimum of 4 years’ experience in a related IT field.
- Education
- A minimum of a bachelor’s degree is required.
- Visa sponsorship
- GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.
About the job
Manages GLS’s first-level Service Desk, handling user support and service requests while leading a geographically dispersed team and ensuring service expectations are met.
What you'll do
- Triage, assign, investigate, and resolve user requests and hardware, software, and networking problems; document work and maintain technical inventory.
- Manage, train, mentor, and evaluate Service Desk employees across Greenville, SC and Tempe, AZ; set goals and schedules.
- Monitor workflow and service levels, maintain knowledge base documentation, and participate in on-call incident management.
What they ask for
- Bachelor’s degree.
- Minimum of 4 years’ experience in a related IT field.
- Working knowledge of networking protocols, hardware, software, and network/OS interaction.
- Experience with Microsoft 365.
Nice to have
- Microsoft Technology Associate or CompTIA A+ certification.
Tools
Microsoft 365, Microsoft Technology Associate, CompTIA A+
Model-written summary · the original posting is authoritative