Glow
Technical Account Manager
United States · Remote · Manager · Full-time · Posted Sep 29, 2026
About the job
Leads customers’ post-sales technical relationship with Glow, guiding onboarding, implementation, adoption, troubleshooting, and ongoing value realization.
What you'll do
- Lead customer onboarding and implementation, including technical coordination and follow-through.
- Serve as the primary post-sales technical contact, helping customers configure integrations and workflows and adopt the platform.
- Partner with Product, Engineering, and Data to resolve customer issues, while supporting select strategic pre-sales activities.
What they ask for
- Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or Sales Engineer.
- Experience leading technical onboarding, implementation, and adoption for enterprise customers.
- Native-level English and strong customer communication skills.
- Strong troubleshooting skills across integrations, APIs, workflows, and product behavior.
Nice to have
- Experience in cybersecurity companies or with highly technical products.
- Familiarity with EDR, MDM, IAM, ticketing/ITSM, or collaboration platforms.
Tools
EDR, MDM, IAM, ticketing/ITSM
AI focus
Supports a platform that provides visibility and autonomous remediation across endpoints, applications, and AI tools; no specific AI development duties are stated.
Model-written summary · the original posting is authoritative