Gong
Technical Account Specialist
$99K–$132K
Austin +3 · Full-time · Posted Sep 29, 2026
- Location
- Austin
Chicago
New York City
New York, New York, United States - Experience
- 3–5+ years in a technical customer-facing role, such as TSE, TAM, Solutions Engineer, or similar.
About the job
Provides pooled, temporary technical advisory support to Gong customers, helping resolve complex technical scenarios and improve product adoption, integrations, configuration, and workflows.
What you'll do
- Lead scoped technical advisory engagements, from customer discovery through recommendations and outcome confirmation.
- Conduct technical health reviews, analyze ticket trends and configurations, and recommend improvements.
- Partner with Customer Success, Professional Services, Product, and R&D; document reusable guidance and customer-facing insights.
What they ask for
- Strong understanding of system architecture, APIs, integrations, and troubleshooting workflows.
- Excellent customer communication skills, including in high-stakes or urgent situations.
- Experience with enterprise customers and cross-functional teams.
- Ability to use AI/LLM tools to synthesize technical information and produce customer-facing insights.
Pay
$99,000 - $132,000 USD base salary
Tools
APIs, AI/LLM tools
AI focus
Use AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights.
Model-written summary · the original posting is authoritative