Customer and Partner Solutions Engineer
Atlanta, GA, USA +1 · Full-time · Posted Oct 26, 2026
- Location
- Atlanta, GA, USA
Boulder, CO, USA - Experience
- 3 years in each of the three specified areas: coding, client-side web technologies, and technical troubleshooting/partner or customer management.
- Education
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
About the job
Build and manage AI-enabled support systems and workflows that help Google users get product support worldwide.
What you'll do
- Own Ask Google Help support configuration and agentic workflow integrations for assigned products.
- Build intelligent support paths using admin tools, code-based rules, prompt engineering, and AI configurations.
- Partner with product operations and support teams to develop support strategies and troubleshoot systems, workflows, and escalation channels.
What they ask for
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience coding with one or more programming languages.
- 3 years of experience working with client-side web technologies.
- 3 years of experience in technical troubleshooting and managing internal/external partners or customers.
Nice to have
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in business intelligence, data analytics, statistics, database technologies, machine learning solutions, or Linux/Unix systems.
Pay
$127000 - $182000 (USD) base salary
Tools
Java, C/C++, Python, HTML, CSS, JavaScript, HTTP, SQL, NoSQL
AI focus
Configure AI-enabled support paths and agentic workflows; use prompt engineering and AI configurations, and troubleshoot AI support features.
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