Engineering Manager, Applied AI, Cloud Support Intelligence
Austin, TX, USA +1 · Manager · Full-time · Posted Sep 22, 2026
- Location
- Austin, TX, USA
Sunnyvale, CA, USA - Experience
- 8 years of experience in software development.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Leads a team building and operating production AI agent systems for Google Cloud Support, setting technical direction and driving measurable support outcomes.
What you'll do
- Lead, develop, and grow engineers while owning team delivery and technical direction.
- Set direction for multi-agent architecture, orchestration, tools, and evaluation; decide what to build, adopt, or retire.
- Define and drive support metrics, evaluation processes, regression gates, and safe agent rollouts.
What they ask for
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in software development.
- Experience in technical leadership, leading project teams, and setting technical direction.
- Experience in people management.
Nice to have
- Master's degree or PhD in related field.
Pay
$207000 - $300000 (USD) base salary
AI focus
Applied enterprise GenAI: production multi-agent support systems, orchestration, evaluation, and safe agents that take actions on customer accounts.
Model-written summary · the original posting is authoritative