Product Specialist, gTech Ads Customer Experience
Boulder, CO, USA +1 · Full-time · Posted Oct 30, 2026
- Location
- Boulder, CO, USA
Chicago, IL, USA - Experience
- 5 years; the posting also specifies 5 years in preferred project management and analytics, coding, or customer-side web technologies experience.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Provides end-to-end technical support for Google Ads customers, troubleshooting complex issues and improving customer experience, products, and processes.
What you'll do
- Troubleshoot and resolve advertiser, agency, partner, and Sales team issues and escalations.
- Analyze data to address root causes and improve knowledge management, operations, account reviews, and product adoption.
- Partner with cross-functional teams to improve client journeys and share customer insights for product and process improvements.
What they ask for
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
- Experience in technical troubleshooting or customer support, and managing experiences and solutions.
- Fluency in English for client relationship management in the region.
Nice to have
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
Pay
$114000 - $163000 (USD) (base salary)
Model-written summary · the original posting is authoritative