Product Support Manager, Google Workspace Editors and AI
New York, NY, USA +1 · Manager · Full-time · Posted Oct 29, 2026
- Location
- New York, NY, USA
Sunnyvale, CA, USA - Experience
- 2 years in one of the stated fields.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Leads support strategy and launch readiness for Google Slides and Workspace Editors, while improving community support and conversational AI help using user feedback and operational insights.
What you'll do
- Lead support and launch readiness for Google Slides, including Gemini AI features, and coordinate post-launch triage.
- Manage the Workspace Editors Help Community, surfacing bugs, feature requests, and user trends.
- Improve Ask Google Help conversational AI through deployment readiness, transcript quality analysis, and personalization.
What they ask for
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in technical project management, program management, product support, management consulting, or a customer-facing role.
- Experience analyzing quantitative and qualitative data to identify trends and inform business or product decisions.
Nice to have
- Experience managing online user communities, support forums, conversational AI/chatbot support channels, or Help Center content operations.
- Familiarity with Google Workspace products such as Google Slides, Docs, or Sheets.
Pay
$92000 - $130000 (USD) base salary
Tools
Google Slides, Gemini AI, Ask Google Help, SQL, Google Workspace, Docs, Sheets
AI focus
Drives deployment readiness, transcript quality analysis, and personalization for Ask Google Help conversational AI; supports Google Slides generative AI features and uses AI tools for data synthesis.
Model-written summary · the original posting is authoritative