Product Support Manager, Users and Product, Google Play
Boulder, CO, USA +3 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Boulder, CO, USA
Atlanta, GA, USA
San Francisco, CA, USA
Sunnyvale, CA, USA - Experience
- 5 years in a technical project management or customer-facing role; preferred: 5 years managing projects and working with analytics, software coding, or customer-side web technologies.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Leads Google Play user support strategy and operations, using feedback and data to improve support experiences, processes, and products.
What you'll do
- Develop the user support experience strategy for Play based on product and market understanding.
- Scale and improve support operations through automation, self-service, and process or tool improvements.
- Analyze user feedback and operational data, troubleshoot issues, and share insights with product teams.
What they ask for
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or customer-facing role.
- Experience with process improvement.
Nice to have
- Master’s degree in a related field.
- Process Improvement certifications (e.g., Six Sigma); experience managing projects and working with analytics, software coding, or customer-side web technologies.
Pay
$114000 - $163000 (USD) base salary
Model-written summary · the original posting is authoritative