Quantitative UX Researcher, Customer Engagement
Mountain View, CA, USA · Full-time · Posted Oct 14, 2026
- Experience
- 6 years in product research in an applied research setting, or similar. Preferred: 5 years conducting UX research on products and working with executive leadership; 3 years managing projects in a large, matrixed organization.
- Education
- Bachelor's degree or equivalent practical experience.
About the job
Conduct quantitative UX research for Google’s CRM platform for Google Ads Sales, defining metrics and evaluating user behavior and multi-agent AI workflows.
What you'll do
- Define and measure quantitative UX goals, metrics, and data instrumentation with cross-functional teams.
- Design and analyze human and synthetic evaluations of multi-agent workflows, including routing quality and rater bias.
- Design and interpret A/B experiments and communicate actionable findings to stakeholders.
What they ask for
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in product research in an applied research setting, or similar.
- Programming experience with languages used for data manipulation and computational statistics.
- Experience with statistical modeling, experimental design, and survey instrument design for evaluating systems.
Nice to have
- Master's degree or PhD in a related field; 5 years conducting UX research on products and working with executive leadership; 3 years managing projects in a large, matrixed organization.
- Experience with B2B or enterprise software, CRM or support tooling, or evaluating multi-agent systems and workflows.
Pay
$159000 - $230000 USD base salary
Tools
Python, R, MATLAB, C++, Java, Go, Gemini
AI focus
Define measurement frameworks and behavioral models for multi-agent systems; evaluate routing efficiency, AI quality calibration, and human-in-the-loop patterns.
Model-written summary · the original posting is authoritative