Senior Technical Solutions Consultant, CCaaS, Applied AI
Kirkland, WA, USA +2 · Senior · Full-time · Posted Oct 20, 2026
- Location
- Kirkland, WA, USA
Sunnyvale, CA, USA
Tennessee, USA - Experience
- 5 years in solution developing and 3 years in stakeholder management, professional services, or technical consulting.
- Education
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
About the job
Leads customer-facing architecture, prototyping, deployment, and support for Gemini-powered CCaaS and telephony solutions.
What you'll do
- Lead pre-sales discovery, architecture, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
- Build prototypes and proof-of-concepts for agentic AI and voice capabilities, and own post-sales deployment, carrier onboarding, production cutovers, and technical support.
- Work with Product, Engineering, and partners to address field challenges and improve products.
What they ask for
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
- Experience with IP telephony, VoIP protocols, PSTN, SBCs, and CPaaS platforms, and designing, building, and deploying conversational voice and chat solutions.
- Experience writing code in Python for prototyping, API integration, and automation.
Nice to have
- Master's degree in Engineering, Computer Science, or related technical fields; Google Cloud certification.
- Experience with enterprise CCaaS platforms, modern LLMs, prompt engineering, agentic AI, and technical delivery across SIs and telecom carriers.
Pay
$152000 - $221000 (USD) base salary
Tools
SIP, RTP, WebRTC, PSTN, Session Border Controllers (SBCs), CPaaS, Python, Google Cloud Customer Engagement Suite
AI focus
Architect, prototype, integrate, and deploy agentic AI, virtual agents, and conversational voice and chat solutions powered by Gemini for Customer Experience.
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