Strategic Communications and Risk Manager
San Bruno, CA, USA +1 · Manager · Full-time · Posted Oct 19, 2026
- Location
- San Bruno, CA, USA
Los Angeles, CA, USA - Experience
- 5 years in a relevant field such as escalation management, crisis response, risk mitigation, or public (social) communications.
- Education
- Bachelor's degree or equivalent practical experience.
About the job
Manage YouTube social alerts and sensitive escalations, coordinating incident response and communications to address user safety, security, and brand risks.
What you'll do
- Coordinate social alerts and escalations with PR, Trust and Safety, Product, and Engineering, developing external communications and resolving issues.
- Investigate sensitive incidents, create risk-mitigation communication strategies, conduct post-incident reviews, and author Root-Cause Analysis documents.
- Triage incidents against SLAs, improve escalation protocols and user experience, and advise on YouTube, Creator, and industry social media conversations.
What they ask for
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a relevant field such as escalation management, crisis response, risk mitigation, or public (social) communications.
Nice to have
- Ability to work in on-call rotations and over weekends.
- Crisis response and escalation management track record, strong copywriting, cross-functional collaboration, and effective incident management under strict deadlines.
Pay
$111000 - $159000 (USD) base salary
Model-written summary · the original posting is authoritative