Supportability Technical Lead, AI/ML, Support, Google Cloud
Sunnyvale, CA, USA · Full-time · Posted Oct 9, 2026
- Experience
- 13 years in a technical role; no alternative stated.
- Education
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
About the job
Leads technical support innovation and customer experience for Google Cloud AI/ML products, addressing complex issues and preparing new products for support launch.
What you'll do
- Define and drive the AI/ML technical support roadmap with Support, Engineering, and other leaders; advocate for customer needs.
- Troubleshoot complex technical issues and systemic problems, and shape support processes, telemetry, tooling, and operational readiness.
- Oversee support launch readiness for new AI/ML products and identify opportunities to improve the support experience.
What they ask for
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience in a technical role troubleshooting or triaging technical issues.
- Experience in Google Cloud Platform, ADK, Generative AI, and AI model training, testing, evaluation, and tuning processes.
- Experience with web technologies and leveraging AI to build, read, and debug code.
Nice to have
- Experience leading projects or initiatives from design through delivery.
- Ability to influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability.
Pay
$176000 - $256000 (USD) base salary
Tools
Google Cloud Platform, ADK, Generative AI, HTTP, HTML, DNS, TCP
AI focus
Supports the AI/ML product portfolio; requires experience with Generative AI, AI model training, testing, evaluation, and tuning, and using AI to build, read, and debug code.
Model-written summary · the original posting is authoritative