Gopuff
Process Lead, Hioaks, #255
Richmond, VA · On-site · Full-time · Posted Oct 21, 2026
- Experience
- 2 years of internal Gopuff experience or a bachelor's degree; 2+ years of leadership experience; 1+ years improving processes and efficiencies.
- Education
- Bachelor's Degree or 2 years of internal Gopuff experience.
About the job
Leads shift-level facility operations, associate teams, and delivery processes to ensure accurate orders, efficient service, and a strong customer experience.
What you'll do
- Direct shift activities and oversee facility operations, delivery processes, and shift handoffs.
- Monitor performance, troubleshoot operational issues, and improve processes, inventory accuracy, and driver performance.
- Train and develop associates and driver partners; support order packing, receiving, inventory tasks, and facility projects.
What they ask for
- 2 years of internal Gopuff experience or a bachelor's degree.
- 2+ years of leadership experience in retail, logistics, military, restaurant, or equivalent experience.
- 1+ years of experience improving processes and efficiencies.
- Ability to work fluid schedules during peak hours and on weekends; ability to lift up to 49 pounds.
Nice to have
- ServeSafe Certification.
- Professional fluency in Spanish.
Model-written summary · the original posting is authoritative