Granola
Customer Success Manager
$180K–$250K
San Francisco Office · On-site · Manager · Full-time · Posted Jun 9, 2026
- Experience
- 4+ years in Customer Success (ideally 5+); at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle.
- Visa sponsorship
- No visa sponsorship available.
About the job
Own and grow a portfolio of customer accounts, guiding them through onboarding, adoption, renewal, and expansion while shaping Granola’s Customer Success operations.
What you'll do
- Manage business, enterprise, and high-potential accounts across the post-sales lifecycle; lead high-touch onboarding for strategic customers.
- Advise customers on AI note-taking workflows and take technical ownership of AI integrations and setup.
- Develop Customer Success processes and playbooks, and share customer insights with Sales, Product, and Leadership.
What they ask for
- 4+ years in Customer Success (ideally 5+), including at least 2 years managing a consistent book of business at the same company through onboarding, adoption, renewal, or upsell.
- Experience in PLG or high-velocity SaaS environments.
- US-based and able to work from the San Francisco office 5 days a week once it opens.
Nice to have
- Experience with AI products and integrations.
- Experience at an earlier-stage company helping shape the Customer Success function.
Pay
$180K – $250K (base salary; the posting does not specify the currency code or whether this is base salary or total pay)
Tools
Attio, Stripe, Juro, Omni, MCP-style integrations
AI focus
Advise customers on AI-powered note-taking workflows and change management, and own technical setup of AI integrations as the product evolves.
Model-written summary · the original posting is authoritative