Grow Therapy
Manager, Customer Operations Automation
$117K–$163K
New York City · Hybrid · Manager · Full-time · Posted Oct 1, 2026
- Experience
- 5–8+ years; the posting also specifies experience in a closely related role as an alternative.
About the job
Leads the team responsible for post-launch performance, quality, maintenance, and reliability of Grow Therapy’s customer operations automations, including its primary AI tool, Sierra.
What you'll do
- Lead and develop specialists who maintain and monitor customer operations automations.
- Own automation readiness, testing, handoff, monitoring, issue resolution, updates, and retirement.
- Build quality systems using AI evaluations and human review, and analyze performance data to prioritize improvements.
What they ask for
- 5–8+ years of experience in program management, operations, or a closely related role.
- Experience leading and developing a team in automation operations, systems, technical support, product operations, or a similar function.
- Experience owning AI- or technology-enabled workflows after launch and building or operating quality-check systems combining automated evaluations with human review.
- Strong data analysis, people leadership, cross-functional communication, and understanding of responsible AI workflow controls.
Nice to have
- Experience with customer support platforms such as Intercom.
- Comfort with SQL, business intelligence tools, structured data, or automation and performance dashboards; experience in a highly regulated environment.
Pay
$140,000–$163,000 USD Annually (base salary); $117,000–$136,000 USD Annually (base salary)
Tools
Sierra, Intercom, SQL
AI focus
Owns and oversees production AI automations, including performance monitoring, AI evaluations, human review, confidence thresholds, testing, and responsible operational controls.
Model-written summary · the original posting is authoritative