Grow Therapy
Senior Manager, Learning, Content, and Quality
$125K–$183K
Remote · Remote · Manager · Full-time · Posted Sep 8, 2026
- Experience
- 8+ years in support, operations, or a related function; at least 3 years managing multiple teams or functions.
About the job
Leads Grow Therapy’s Learning, Content, and Quality teams, setting strategy and improving onboarding, knowledge systems, and support enablement as the organization scales.
What you'll do
- Manage and develop teams across Training, Content, and Quality; establish roadmaps and operating models for the functions.
- Rebuild structured onboarding and curriculum, implement Train-the-Trainer, and use performance metrics and feedback to improve training and operations.
- Set AI strategy for these functions and own the strategy for internal and external knowledge bases.
What they ask for
- 8+ years in support, operations, or a related function, including at least 3 years managing multiple teams or functions.
- Past experience leading or serving on Training, Content, and Quality teams.
- Experience building structured onboarding and curriculum that reduces reliance on shadowing and Operations SMEs.
- Proficiency with LMS, CMS, Quality software, and other relevant software.
Nice to have
- Experience in healthcare, financial services, insurance, or another highly regulated environment.
Pay
$125,000 - $153,000 USD Annually (base salary); $150,000 - $183,000 USD Annually (base salary)
Tools
LMS (Learning Management Systems), CMS (Content Management Systems), Quality software
AI focus
Develop the strategy for using AI to improve Learning, Content, and Quality functions and the Operations Department; the posting also describes AI-assisted recruitment tools.
Model-written summary · the original posting is authoritative