Grow Therapy
Specialist I, Client Support
Remote · Remote · Full-time · Posted Oct 30, 2026
- Experience
- At least one year in a customer-facing role.
About the job
Provides empathetic client and provider support for Grow Therapy, resolving questions about the platform, insurance, and billing across multiple channels.
What you'll do
- Support clients and providers through live chat, asynchronous messaging, and phone; investigate issues and resolve or escalate them.
- Explain insurance, billing, and platform information clearly, document interactions, and meet service and productivity expectations.
- Identify recurring customer challenges and collaborate with Support, Product, and other teams on improvements.
What they ask for
- At least one year of experience in a customer-facing role, such as customer support, hospitality, retail, healthcare, or another service-oriented environment.
- Clear, compassionate communication and the ability to simplify complex information.
- Problem-solving, ownership, adaptability, and dependability in a remote team environment.
Nice to have
- Passion for technology, AI, troubleshooting, or improving processes and systems.
Pay
$20.00 – $24.04 per hour (base salary)
AI focus
The role involves a stated interest in technology, AI, troubleshooting, or process improvement. AI tools are also used in recruitment to assist application review, interview recording, and, for select roles, recruiter-screen organization; hiring decisions are made by humans.
Model-written summary · the original posting is authoritative