Specialist III, Knowledge Base

What you'll do

• Create, organize, validate, update, and retire knowledge content; test it against representative cases and address gaps.
• Partner with subject matter experts, RCM leaders, Training, and Quality to clarify requirements, coordinate approvals, and support launches and process changes.
• Track knowledge effectiveness and recommend improvements to content governance, workflows, templates, and tooling.

What they ask for

• 2+ years in knowledge management, content operations, technical or process writing, RCM/insurance operations, support enablement, or a closely related field; equivalent demonstrated internal experience is welcome.
• Working knowledge of healthcare revenue-cycle or insurance operations.
• Strong writing and editing skills, including turning complex or incomplete material into concise, actionable guidance.
• Experience partnering with subject matter experts and operational leaders to clarify ambiguity, document decisions, and move content through review and approval.

Nice to have

• Hands-on experience with practice-management systems, electronic health records, claims or billing platforms, or customer-support tools.
• Experience writing structured content for AI search, agent-assist, automation, or other knowledge-retrieval use cases.

Pay

$60K – $65K (USD, base salary)

Tools

Notion, Jira, Intercom, Looker, Google Workspace, Slack

AI focus

Structure knowledge content to support human teammates and AI-enabled workflows, including AI search, agent-assist, automation, and knowledge retrieval. The posting also describes AI tools used in recruitment.