GSK
Patient Access Manager (MEMPHIS, TN/LA/AR/MOBILE, AL)
USA - North Carolina - Durham +11 · Field worker · Manager · Full-time · Posted Sep 30, 2026
- Location
- USA - North Carolina - Durham
USA - Arkansas - Conway
USA - Louisiana - New Orleans
USA - Louisiana - Shreveport
USA - Tennessee - Memphis
USA - Arkansas - Fort Smith
USA - Arkansas - Jonesboro
USA - Louisiana - Alexandria
USA - Arkansas - Little Rock
USA - Arkansas - Bentonville
USA - Alabama - Mobile
USA - Louisiana - Lake Charles - Experience
- 3+ years of combined experience in the listed areas.
- Education
- Bachelor's degree.
About the job
Provides non-promotional patient navigation and provider access support across GSK’s Oncology portfolio, helping patients start and remain on therapy and offices resolve coverage and reimbursement questions.
What you'll do
- Guide consented patients and caregivers through enrollment, treatment-journey support, coverage outcomes, and financial assistance options using approved materials.
- Educate provider offices on coverage, coding, payment, benefit investigation outcomes, prior authorization processes, and appeal pathways.
- Document and manage cases, escalate complex access barriers, and comply with privacy, safety-reporting, and operational requirements.
What they ask for
- Bachelor's degree.
- 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization, and access criteria.
- Ability to travel up to 20%, including overnights.
- Valid driver's license.
Nice to have
- Extensive oncology patient navigation, access and reimbursement, or hub case-management experience; experience with CRM and case-management platforms, preferably Salesforce Health Cloud.
- Advanced degree (such as an MBA, MPH, or PharmD); active RN license and Bachelor of Science in Nursing (BSN).
Tools
Salesforce Health Cloud / CRM
Model-written summary · the original posting is authoritative