Senior Manager, Product Management-Customer Planning and AI Enablement

What you'll do

• Own roadmaps and lifecycle for Enterprise Account Management, customer planning, and US enablement of enterprise/global AI products.
• Assess, govern, integrate, deploy, and drive adoption of AI capabilities in US field workflows, coordinating with business, technology, and risk stakeholders.
• Manage customer and account data flows and planning capabilities, including integrations, data quality, operational performance, and collaboration across connected platforms.

What they ask for

• Bachelor’s degree in Business, Organizational Change, Communications, Information Systems, Computer Science, Engineering, or a related discipline.
• 8+ years of experience in Technology Product Management, Commercial Technology, CRM, Master Data Management, AI-enabled products, Enterprise Applications, or related disciplines.
• Experience managing enterprise technology products from strategy and roadmap through delivery, operations, adoption, and lifecycle management.
• Experience with enterprise customer/account data or planning technologies, enabling capabilities developed by enterprise/global/platform/vendor teams, and leading cross-functional initiatives through implementation and adoption.

Nice to have

• Familiarity or experience with AI capabilities, pharmaceutical commercial or field organizations, Veeva products, MDM platforms, responsible AI, governance, pilots, or local-market technology integrations.
• Master’s degree in a related discipline; organizational change management, vendor-management, or relevant technology/product certifications.

Tools

Vault CRM, Veeva Link Key Accounts, OnePlan, Veeva Network, Realtio, Informatica MDM, Conversational Intelligence, HCP Avatar

AI focus

Enable and operationalize enterprise/global AI capabilities for US commercial field users, including assessing use cases, readiness, value, risks and limitations; securing governance approvals; integrating and deploying capabilities; and driving adoption, monitoring, and responsible use.