Gumloop
Senior Customer Success Manager
$120K–$225K
San Francisco Office · On-site · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 6+ years in Customer Success, Account Management, or Solutions Engineering.
About the job
Own Gumloop’s largest enterprise customer relationships, drive adoption and consumption, and build the Customer Success function and its operating practices.
What you'll do
- Manage enterprise accounts through onboarding, adoption, renewal, and expansion; create success plans and change-management strategies.
- Lead QBRs and executive briefings, track usage, address underutilization, and partner with Solutions Engineers on customer solutions.
- Build Success playbooks, health scoring, onboarding templates, and engagement models.
What they ask for
- 6+ years of experience in Customer Success, Account Management, or Solutions Engineering.
- Experience working directly with C-level executives and navigating large, complex enterprise organizations.
- Experience managing accounts from onboarding through renewal.
- Technical curiosity and ability to learn the platform, build agents and workflows, and guide customers through technical implementations.
Nice to have
- First or early Success hire at a fast-growing startup.
- Experience with business process mapping, requirements analysis, and solution design; or knowledge of AI/ML concepts, API integrations, and software implementation patterns.
Pay
$120K – $225K (USD; base salary or total pay not specified)
Tools
AI/ML, API
AI focus
Help enterprise customers build and deploy AI agents and workflows, drive their adoption, and connect usage to business outcomes.
Model-written summary · the original posting is authoritative