Gusto
AI Operations Program Manager, Benefits
$99K–$140K
Denver, CO - Hybrid · Manager · Full-time · Posted May 21, 2026
- Experience
- 4+ years; no alternatives stated.
About the job
Build and operate Benefits Labs, an AI-powered system for governing, measuring, and scaling operational changes across Gusto’s Benefits organization.
What you'll do
- Own the Labs lifecycle, including intake and triage, pilot governance, measurement, and recommendations.
- Build and improve AI agents, automations, and workflows that execute pilots and generate evidence and leadership readouts.
- Lead cross-functional coordination, improve execution quality, and use evidence to inform leadership decisions and the future operating model.
What they ask for
- 4+ years in operations, program management, or business operations in a SaaS, technology, or operationally complex environment.
- Designed and deployed AI agents, automations, or workflows that execute multi-step work, and measured the leverage created.
- Proven ownership of complex cross-functional work, delivering outcomes end-to-end.
- Strong data fluency, systems thinking, and ability to lead alignment across product, engineering, and operations without direct authority.
Nice to have
- Experience in benefits, insurance, or brokerage operations.
- Experience with operational metrics or building/managing AI agents in a production or operational context.
Pay
USD $98,725/year to $116,000/year base salary in Denver & most major metro locations; USD $114,285/year to $140,000/year base salary for San Francisco & New York.
AI focus
Design, deploy, and operate AI agents, automations, and workflows for intake, pilot execution, evidence synthesis, and leadership readouts, aiming to run many pilots with minimal manual intervention.
Model-written summary · the original posting is authoritative