Gusto
Future Opportunities: Sales Onboarding Advocate
Atlanta, GA - Hybrid +2 · Full-time · Posted Sep 23, 2026
- Location
- Atlanta, GA - Hybrid
Denver, CO - Hybrid
Phoenix, AZ - Hybrid - Experience
- 1+ years; new grads are also encouraged to apply and should explain how internships or prior work experience translate to the role.
About the job
Help small business owners set up payroll and HR, resolve setup and compliance issues, and identify relevant product upgrades during onboarding.
What you'll do
- Guide customers through onboarding via high-volume phone and email conversations, managing a ticket queue and supporting their first payroll.
- Enter and verify payroll information, troubleshoot tax and compliance issues, and configure policies such as sick time, PTO, and overtime.
- Identify plan upgrades and cross-sell opportunities, use assigned AI tools, and coordinate with specialists and the Risk team when needed.
What they ask for
- 1+ years in a high-volume sales or customer service role involving cross-selling, upselling, or quota/KPI attainment.
- Strong communication across phone, email, and chat, with the ability to adapt to the situation.
- Proven day-to-day experience using AI for work such as writing, research, preparation, and summarization, and providing useful feedback on tools and processes.
- Customer-focused, goal-oriented, adaptable, and eager to learn payroll, tax, and compliance.
Pay
$23.00/hr to $24.50/hr (cash compensation) in Denver, Phoenix & Atlanta
AI focus
Use assigned AI tools daily in workflows, identify friction and inefficiencies, and provide feedback to improve tools and processes.
Model-written summary · the original posting is authoritative