Gusto
Payroll and Taxes Manager
$69K–$91K
Denver, CO - Hybrid +2 · Manager · Full-time · Posted Sep 21, 2026
- Location
- Denver, CO - Hybrid
Scottsdale, AZ - Hybrid
Denver, CO - Hybrid - Experience
- Minimum of 3 years leading teams of individual contributors.
- Education
- Bachelor's degree preferred, but not required.
About the job
Leads a customer support team handling payroll and tax issues, improving service quality, team performance, and support processes.
What you'll do
- Lead, coach, and develop customer advocates, setting goals and supporting their performance.
- Use data, systems, and metrics to improve customer experience, loyalty, and support processes.
- Partner with product and cross-functional teams to prioritize improvements and build team capabilities.
What they ask for
- At least 3 years of experience leading teams of individual contributors.
- Deep understanding of customer experience, support metrics, best practices, and tools.
- Experience using data to build or improve processes and demonstrated success in continuous process improvement.
- Ability to hire, coach, and retain talent in a complex, regulated support environment.
Nice to have
- Background in payroll and/or tax.
- Bachelor's degree.
Pay
$69,000/yearly - $85,000/yearly (base salary) in Phoenix; $74,245/yearly - $91,000/yearly (base salary) in Denver, Chicago and Las Vegas
AI focus
Use AI in daily work to learn quickly, improve processes, gain efficiencies, and drive organizational change; adopt relevant AI tools and build fluency.
Model-written summary · the original posting is authoritative