Gusto
Premier Account Partner
Atlanta, GA - Hybrid +2 · Full-time · Posted Sep 15, 2026
- Location
- Atlanta, GA - Hybrid
Scottsdale, AZ - Hybrid
Scottsdale, AZ - Hybrid - Experience
- 6+ years of customer experience, including 1+ years of full-time Payroll experience, and 2+ years of account management.
About the job
Manage a portfolio of high-value customer accounts, providing expert payroll and benefits support, building customer loyalty, and using AI-assisted tools to improve research and communication.
What you'll do
- Serve as the dedicated point of contact for customer inquiries and provide proactive payroll and benefits guidance.
- Identify churn risks and partner with customers and internal teams to resolve issues and improve the customer experience.
- Use AI-assisted tools for research and communication while reviewing outputs for accuracy, tone, empathy, and compliance.
What they ask for
- 6+ years of customer experience, including 1+ years of full-time Payroll experience, and 2+ years of account management.
- Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools.
- Strong customer support, communication, problem-solving, and churn mitigation skills.
- Demonstrated AI fluency in a customer-facing role, including structured prompting, critical review of outputs, and data-privacy and compliance practices.
Pay
$29.65/hr to $35.58/hr (cash compensation; Atlanta); $27.65/hr to $33.18/hr (cash compensation; Phoenix)
Tools
Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail
AI focus
Use AI-assisted tools to accelerate research and customer communications, delegate repetitive tasks, craft structured prompts, critically review outputs, follow data-privacy and compliance guardrails, and avoid or escalate unsuitable cases.
Model-written summary · the original posting is authoritative