Gusto
Senior Commercial Lines Account Manager
$83K–$102K
Denver, CO - Hybrid · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 5+ years of commercial lines service experience.
About the job
Build and operate Gusto’s commercial insurance service function by managing small-business policy servicing, proactive coverage outreach, and process automation.
What you'll do
- Service the assigned book, handling endorsements, certificates, coverage questions, audits, billing disputes, cancellations, reinstatements, renewals, and claims coordination.
- Explain coverage to insureds and coordinate with carriers and licensed producers; use payroll data to identify and address potential coverage gaps.
- Document recurring cases and partner with product and engineering to automate workflows and establish service procedures.
What they ask for
- 5+ years of commercial lines service experience servicing small commercial accounts end to end.
- Workers' Compensation expertise, including class codes, experience modifiers, premium audits, and state-specific requirements.
- Experience with carrier portals and coordinating with carrier underwriting or servicing teams.
- Active Property & Casualty producer license, or willingness to obtain one within 90 days; willingness to obtain nonresident licenses over time.
Nice to have
- Pay-as-you-go WC experience; industry designations (CISR, CIC, AAI, ACSR, or CPCU) or existing multi-state/nonresident licenses.
- Experience at a digital agency, insurtech, or MGA, or having built a service function from scratch.
Pay
USD $83,265 - $102,000/year (base salary)
Tools
Hartford, AmTrust
AI focus
Use AI tools daily for drafting, summarization, and triage; apply AI and automation to real service work and help identify workflows suitable for automation.
Model-written summary · the original posting is authoritative