Hadrian
IT Operations Lead
$151K–$181K
Los Angeles, CA · On-site · Full-time · Posted Oct 2, 2026
- Experience
- 7 or more years in IT, with at least 2 leading a team or a major program.
- Visa sponsorship
- Must be a U.S. citizen or national, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
About the job
Leads Hadrian’s corporate IT operations at its Torrance headquarters, manages the IT team, and partners with factory IT while improving support through automation and AI chatbot workflows.
What you'll do
- Lead the HQ IT team, including prioritization, escalations, hiring, coaching, vendor management, and executive support.
- Build and maintain AI chatbot workflows and integrations; use ticket trends to develop automation, self-service, and runbooks.
- Own conference-room and event AV, and partner with factory IT on support, rollouts, incidents, and consistent systems.
What they ask for
- 7 or more years in IT, including at least 2 leading a team or major program.
- Corporate IT experience in an HQ or campus environment, including executive support and service-desk operations.
- Hands-on experience building AI chatbot and ticket-deflection workflows that measurably reduce ticket volume.
- Hands-on AV experience and administration of core SaaS platforms, with automation or integrations; able to work on-site in Torrance and lift up to 50 lbs.
Nice to have
- Degree in Computer Science, Information Systems, or a related field; prior software engineering, scripting, or DevOps background.
- Crestron CTS, AVIXA CTS, or Q-SYS Level 1/2 certification; experience in manufacturing, aerospace, defense, or regulated environments.
Pay
$151,000 - 181,000 USD base salary
Tools
Serval, Moveworks, Okta, Microsoft 365, Box, Jira, Crestron, Q-SYS
AI focus
Build and evolve AI chatbot workflows, including intents and integrations, and use ticket trends to improve automation and ticket deflection.
Model-written summary · the original posting is authoritative