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Mid-Market Account Manager
$136K–$170K
San Francisco, CA +1 · Hybrid · Manager · Full-time · Posted Aug 12, 2026
- Location
- San Francisco, CA
New York, NY - Experience
- 3-5+ years in SaaS account management or customer success; 1-3+ years managing expansion and renewal revenue with quota responsibility.
About the job
Own renewals and expansion across a portfolio of mid-market employer accounts, leading commercial relationships and demonstrating customer value.
What you'll do
- Manage renewals, upsells, and cross-sells, including forecasting outcomes and identifying expansion opportunities.
- Build executive relationships, lead value conversations, and present data-driven Quarterly Business Reviews.
- Partner with Customer Success to support adoption, retention, and customer outcomes.
What they ask for
- 3-5+ years of account management or customer success experience in SaaS.
- 1-3+ years managing expansion and renewal revenue with quota responsibility.
- Track record of quota attainment.
- Experience managing 50+ accounts in a portfolio model and a strong history of retention and expansion revenue.
Pay
$136K – $170K (base salary)
Tools
SaaS, HR, higher ed Tech
Model-written summary · the original posting is authoritative