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Mid-Market Customer Success Manager
$140K–$160K
New York, NY · Hybrid · Manager · Full-time · Posted Sep 25, 2026
- Experience
- 3+ years in Customer Success, Account Management, or Consulting; 5+ years work experience.
About the job
Manages customer relationships and success for a portfolio of commercial accounts, driving onboarding, product adoption, renewals, and customer value.
What you'll do
- Manage roughly 60–75 SMB and midmarket accounts; lead onboarding, product guidance, training, regular calls, and QBRs.
- Create customer success plans, mitigate churn risk, demonstrate value, and partner with Account Managers on renewals and growth opportunities.
- Advocate for customer feedback with Product and Engineering, and improve processes and assets to help the team scale.
What they ask for
- 3+ years in Customer Success, Account Management, or Consulting.
- 5+ years of work experience.
- Strong business acumen and deep knowledge of Customer Success practices.
- Exceptional presentation, communication, and interpersonal skills.
Nice to have
- Experience in a SaaS start-up.
- Experience in Recruiting.
Pay
$140K – $160K (base salary; currency not stated)
Model-written summary · the original posting is authoritative