Handshake
Operations Associate
$92K–$115K
New York, NY · On-site · Full-time · Posted Sep 22, 2026
- Experience
- 1+ years in operations, business support, or a similar analytical individual-contributor role.
About the job
Executes operational programs across Central Operations, analyzing data, resolving issues, and improving processes.
What you'll do
- Own operational workstreams, monitor metrics and queues, and resolve issues and escalations within scope.
- Analyze data to identify trends, gaps, and improvement opportunities; help implement process improvements.
- Partner with Operations Program Managers and cross-functional teams on requests and initiatives.
What they ask for
- 1+ years of experience in operations, business support, or a similar analytical individual-contributor role.
- Strong analytical skills and ability to use data to inform decisions and drive action.
- Strong organizational skills, attention to detail, and clear written communication skills.
- Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly.
Nice to have
- Prior exposure to Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay.
- Experience using SQL or other data analysis tools; track record of owning and driving improvements without heavy oversight.
Pay
$92K – $115K (base salary; type not specified)
Tools
SQL
AI focus
Supports operational programs for Handshake AI, which works with frontier AI labs on data for AI training; this role's duties do not specify direct AI work.
Model-written summary · the original posting is authoritative