Handshake
Senior Enterprise Customer Success Manager
$118K–$148K
New York, NY · On-site · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability.
About the job
Manages enterprise employer relationships to improve hiring outcomes, adoption, retention, and account growth on Handshake.
What you'll do
- Own 20–25 enterprise accounts, accountable for gross retention and expansion.
- Partner with Sales to identify, qualify, and close expansion opportunities; run executive business reviews linking usage to outcomes.
- Build customer relationships, drive adoption through data-informed enablement, and communicate customer feedback to Product.
What they ask for
- 5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability.
- Track record of retaining at-risk accounts and growing revenue within an existing book.
- Strong business acumen and analytical approach, including translating usage data into ROI recommendations.
- Executive presence, strong presentation and written communication, and cross-functional collaboration skills.
Nice to have
- Experience in recruiting, talent acquisition, or HR technology; experience in a high-growth SaaS company.
- Familiarity with Vitally, Gainsight, or Salesforce.
Pay
$118K – $148K (base salary)
Tools
Vitally, Gainsight, Salesforce
AI focus
Comfort using AI tools to work faster and serve customers better.
Model-written summary · the original posting is authoritative