Happyrobot
Customer Success Manager
$120K–$180K
United States · Hybrid · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 4 to 7 years; experience in Customer Success, Account Management, or a similar customer-facing role.
About the job
Own post-sale relationships with enterprise customers, helping them realize measurable value from AI workforces and expand deployments across workflows, teams, and regions.
What you'll do
- Manage enterprise accounts, define success metrics, run business reviews, and lead renewals.
- Drive adoption and expansion by partnering with Sales, engineers, and deployment strategists to launch workflows and identify new use cases.
- Monitor account health, share customer feedback with Product and Engineering, and build repeatable customer success playbooks.
What they ask for
- 4 to 7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company, managing enterprise accounts.
- Track record driving adoption, retention, and expansion, with comfort owning renewal and growth targets.
- Strong communication with both operational teams and C-level stakeholders; able to interpret usage and performance metrics.
- Comfort discussing integrations, APIs, workflows, and AI concepts with customers and engineers.
Nice to have
- Hands-on logistics, freight, or supply chain experience, ideally managing large, multi-stakeholder accounts.
- Experience with AI, automation, or voice products; familiarity with TMS, WMS, or CRM systems; or additional languages.
Pay
$120K – $180K (base salary); Offers Bonus (amount not stated)
Tools
APIs, TMS, WMS, CRM
AI focus
Help enterprise customers deploy, measure, and expand AI workforce workflows; discuss AI concepts and partner on workflow launches and iteration.
Model-written summary · the original posting is authoritative