Happyrobot
Head of Customer Success
United States · Remote · Director · Full-time · Posted Oct 27, 2026
- Experience
- 10 or more years in a customer-facing function, including 3 or more years leading and scaling a team.
About the job
Leads and scales Customer Success for HappyRobot’s enterprise customers, owning adoption, retention, and expansion while building the team and operating model.
What you'll do
- Own Customer Success targets and operating practices, including retention, health, renewals, and expansion.
- Sponsor strategic enterprise accounts and build relationships with operational and executive stakeholders.
- Hire and develop Customer Success Managers, create scalable playbooks, and partner with Sales, Deployment, Product, and Engineering.
What they ask for
- 10 or more years in Customer Success, Account Management, or a similar customer-facing function at a B2B SaaS or technology company.
- 3 or more years leading and scaling a team.
- Track record owning enterprise retention, net revenue retention, and expansion targets.
- Experience building an early-stage Customer Success function, including hiring, process design, and tooling.
Nice to have
- Hands-on logistics, freight, or supply chain experience, ideally managing large, multi-stakeholder accounts.
- Experience with AI, automation, or voice products; TMS, WMS, or CRM systems; or Spanish, Portuguese, or another language.
Tools
CRM, TMS, WMS, APIs
AI focus
Supports enterprise customers in adopting and realizing measurable value from AI workforces; discusses AI concepts with customers and engineers.
Model-written summary · the original posting is authoritative