Happyrobot
Technical Customer Support Specialist
Remote Spain +1 · Remote · Full-time · Posted Sep 24, 2026
- Location
- Remote Spain
Remote US
About the job
Supports customers using HappyRobot’s AI platform by triaging and debugging issues, developing quick solutions, and improving AI workers for logistics workflows.
What you'll do
- Triage, diagnose, and resolve customer issues; design and test quick solutions.
- Collaborate with engineering and product teams to improve the platform.
- Use prompt engineering to help customers tune AI workers for accuracy, reliability, and speed.
What they ask for
- Excellent written and verbal communication skills in English.
- Ability to triage, prioritize, and resolve issues independently under tight deadlines.
- Comfortable working independently with initiative and adaptability.
- Strong technical fundamentals; experience managing APIs and third-party integrations.
Nice to have
- Full-stack experience with Python, React, TypeScript, and Node.js.
- Exposure to infrastructure and cloud deployments; familiarity with LLM prompting and tuning voices or transcribers.
Tools
Python, React, TypeScript, Node.js, APIs, LLM
AI focus
Applies prompt engineering and voice/transcriber tuning to improve AI workers in customer logistics workflows.
Model-written summary · the original posting is authoritative