Harbor
Team Lead, Legal Conflicts Managed Services
Remote, United States +3 · Remote · Full-time · Posted Oct 21, 2026
- Location
- Remote, United States
UK - Remote
UK - Remote
Remote, United States - Experience
- Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
About the job
Leads Harbor’s conflicts managed services practice across clients, overseeing delivery, client relationships, team development, business performance, and service modernization.
What you'll do
- Oversee client service quality, delivery standards, escalations, and opportunities for client growth.
- Lead and develop engagement managers and supervisors; plan staffing and capacity across clients.
- Improve and scale conflicts workflows, technology use, automation, and practice performance.
What they ask for
- Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
- Experience managing and developing teams and improving operational processes.
- Strong client-service skills and ability to work across firm cultures and stakeholder groups.
- Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
Nice to have
- Experience with conflicts operations at more than one firm.
- Participation in a conflicts modernization, platform implementation, process redesign, or automation effort; client-facing experience in consulting, legal technology, or another multi-client service environment.
Tools
Intapp Conflicts
Model-written summary · the original posting is authoritative