Hard Rock Digital
Analyst - Responsible Gaming
Las Vegas, NV · Hybrid · Full-time · Posted Oct 29, 2026
About the job
Reviews player activity and cases for responsible gaming risks, takes account actions, and communicates with players to support player protection.
What you'll do
- Review customer accounts and internal alerts for responsible gaming risk indicators; assess risk and escalate cases for approval.
- Monitor self-exclusion records and take account actions as needed; respond to escalated cases.
- Communicate with players about responsible gaming concerns and follow established workflows and procedures.
What they ask for
- Strong customer service skills, attention to detail, and empathy.
- Ability to investigate player activity using established tools and templates.
- Comfort working nights, weekends, and holidays on a shift-based schedule.
Nice to have
- Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations.
Model-written summary · the original posting is authoritative