Hard Rock Digital
Director - Technical Implementations
United States, FL · Remote · Director · Full-time · Posted Oct 29, 2026
- Experience
- Significant experience; no specific number of years stated.
- Education
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
About the job
Leads the strategy, delivery, and operational health of Customer Operations technology platforms, including Salesforce, integrations, workflow tools, automation, and vendor systems.
What you'll do
- Set platform strategy, architecture, and roadmaps, guiding build, buy, configure, consolidation, and retirement decisions.
- Own delivery and production operations, including release governance, monitoring, incident response, vendor management, and platform-health measures.
- Lead and develop a multidisciplinary team and establish its operating model, workforce strategy, and partnerships with business and technology leaders.
What they ask for
- Significant experience leading technology platforms, architecture, engineering delivery, or enterprise applications in a complex digital environment.
- Demonstrated people leadership, including building teams and developing technical leaders.
- Experience owning business-critical production platforms and establishing observability, release, incident, and problem-management practices.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
Nice to have
- Salesforce platform leadership at enterprise scale.
- Experience with AI, automation, or intelligent-workflow technology in customer service or operations.
Tools
Salesforce
AI focus
Owns strategy and architecture across AI and automation capabilities; preferred experience includes AI, automation, or intelligent-workflow technology in customer service or operations.
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