Hard Rock Digital
QA Analyst
Atlantic City, NJ, NJ +2 · Hybrid · Full-time · Posted Oct 29, 2026
- Location
- Atlantic City, NJ, NJ
Hollywood, FL
Las Vegas, NV - Experience
- 1 year of Quality Assurance and/or compliance experience; customer service or sales experience is desirable (1 year).
- Visa sponsorship
- May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
About the job
Monitors and scores customer operations interactions, reporting quality and compliance trends and coaching agents to improve customer experiences and team performance.
What you'll do
- Review, score, and transcribe customer and internal interactions against quality and compliance standards.
- Share reports and insights on scores, trends, behaviors, and improvement opportunities with management; participate in calibration and collaborate on process improvements.
- Coach customer service and sales agents biweekly and work with Learning and Development to identify training improvements.
What they ask for
- 1 year of Quality Assurance and/or compliance experience
- Ability to manage multiple priorities, attention to detail, and adaptability to ambiguity and change
- Collaborative, customer-focused mindset
- Strong listening and presentation skills
Nice to have
- 1 year customer service or sales experience; contact center experience
- Experience in the gaming (sportsbook/casino) industry
Model-written summary · the original posting is authoritative