Hard Rock Digital
Senior Coordinator - Casino Operations
United States, FL · Remote · Senior · Full-time · Posted Oct 29, 2026
About the job
Own escalated casino incidents through resolution while coordinating live operations, compliance, internal teams, and external vendors.
What you'll do
- Investigate and resolve escalated casino incidents, from triage through resolution.
- Coordinate internal teams and external vendors, manage compliance activities across active jurisdictions, and keep stakeholders informed.
- Use AI and scripting to automate repetitive work, and maintain operational tools, runbooks, and documentation.
What they ask for
- Experience in iGaming, casino operations, live operations, or another compliance-heavy industry.
- Track record managing complex incidents across multiple teams and vendors under pressure.
- Hands-on scripting or automation experience (Python, SQL, or similar); deep expertise is not required.
- Familiarity with Atlassian Jira and Confluence; strong written and verbal communication skills.
Tools
Python, SQL, Atlassian Jira, Confluence
AI focus
Apply AI tools to operational and compliance problems and use AI and scripting to automate repetitive tasks and improve team efficiency.
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